Shipping Policy

By using or accessing our site or purchasing and/or using our products, you agree to the below Shipping Policy & our full Terms of Service.

How long will it take my order to arrive?
Orders usually ship same-day or next-day. Orders are generally shipped same-day if placed before 12PM EST on a business day. Orders after that will ship the next business day. Be assured you'll be kept updated via email, where you’ll receive a tracking number and link to track your order the moment your order ships! Allow up to 24hr for tracking numbers to update with latest status.

Shipments to United States:

1. Orders shipped with "3-Day Express Standard" will arrive in an average of 3 business days (1-5 business day range) after shipment.

2. Orders shipped with "3-Day Express Expedited + Priority Processing" in an average of 2-3 business days (1-4 business day range) after shipment.

3. Orders shipped with "2-Day Express Expedited + Highest Priority Processing" in an average of 1-2 business days (1-2 business day range) after shipment.

Canada, Australia, United Kingdom, Israel, New Zealand, Netherlands, Saudi Arabia, Italy, Switzerland, + All Other Countries Worldwide:

1. Orders shipped with "Standard Fast Tracked" will arrive in an average of 6 business days (4-10 business day range) after shipment.

2. Orders shipped with "Expedited Faster Tracked + Priority Processing" will arrive in an average of 5 business days (3-7 business day range) after shipment.

3. Orders shipped with "Express Fastest Tracked + Priority Processing (~1-4 Days)" in an average of 2 business days (1-4 business day range) after shipment.

Can I cancel an order after I place it?

Inventory reservation & processing often begin nearly-instantly, so we may not be able to cancel orders after you place them.

All delivery dates and times are not guaranteed and are rough approximate estimates. The actual exact processing and/or delivery speed of your order can and will vary, sometimes significantly. This may especially be the case during holiday periods, certain promotional events, during order volume spikes, or when a product is on backorder/pre-order. The estimated days are business days, which do not include Saturdays, Sundays, or US holidays.

A tracking code will be emailed to you when your order is shipped. You can track your order here.

If your package is marked as delivered but can't be found, call or visit your local post office and provide them with the tracking #.

Lavora is not responsible for lost or stolen packages. We have no control over your package after it is handed off to the carrier. We do not refund/replace orders that are marked as delivered.

You agree to immediately inspect any goods purchased upon receipt of your purchase order. If you received an order shipped from Lavora that is damaged, incorrect, or incomplete, please contact Lavora Support immediately to explain the problem with your order and to request a refund or replacement goods. Please complete this inspection & contact our support if there is any issue within 3 days of delivery.

Should you have any concerns regarding your order, visit our contact us page.

Note that in the case your country has any additional fees, we are not liable to pay them. You are solely responsible for paying any import duties/taxes.

In some cases (large wholesale orders, orders placed on hold pending information confirmation, orders placed on hold pending investigation of potential fraud, periods of high order volume, pre-orders, etc.) your order may be subject to additional processing & shipping delays. Please be patient during these cases & feel free to reach out to support for updates.

When ordering from you're responsible for assuring the product can be lawfully imported to the destination. Please confirm with local authorities that the specific products & all ingredients may be lawfully purchased, imported, used, and sold in your particular region, and that you are above any minimum age requirements.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Lavora has no control over these charges, nor can Lavora predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

In certain limited scenarios, customers may be able to arrange for their own pickup or may be able to pick up their order from one of our facilities.

Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment.

IMPORTANT NOTICE: You must carefully read and agree to our Terms of Service, Disclaimer, Age Policy, Refund Policy, and Privacy Policy before making a purchase or using our products or website. By making a purchase or using our products or website, you agree that you have read & agreed to all of the linked policies & related items. See Important Notice.

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