Privacy Policy
This Privacy Policy describes how tryLavora.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. By using or accessing our site or purchasing and/or using our products, you agree to the below Privacy Policy & our full Terms of Service.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at team@tryLavora.com or by mail using the details provided below:
Lavora, LLC
3575 Long Beach Blvd, Long Beach CA 90807, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels & other similar technologies, vendors, partners, and service providers.
Disclosure for a business purpose: shared with our processor Shopify & other similar vendors, partners, and service providers.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, how you interact with the Site, & other similar information.
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify & other similar vendors, partners, and service providers.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, & other similar information.
Customer support information
Purpose of collection: to provide customer support, to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you
Disclosure for a business purpose: Vendors, partners, and service providers related to providing customer support.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, & other similar information.
SESSION REPLAY
Our Site may, from time to time, utilize technology often known as “session replay” technology that allows Lavora to understand how users interact with the Site, including replays of their interaction with our Site. By using our Site, you represent you have read this disclaimer and understand that Lavora may use this session replay technology to record how you interact with our Site, which may be used by Lavora for its own internal analytical purposes, and to improve and enhance our Site.
COMMUNICATIONS MAY BE RECORDED, MONITORED, & RETAINED
Your communications with us (for example: chat, phone, or email) may be recorded, monitored, and retained. By using chat, phone, or email to communicate with us you consent to the recording, monitoring, and storing of the conversation.
By using the chat feature, you consent to the recording and use of information about you and the chat session by Lavora or any authorized service provider acting solely on Lavora’s behalf. Lavora may use or disclose this information in accordance with this Privacy Policy. If you do not consent to these terms, please do not use the chat feature and reach out to us via email or by phone. Your continued interaction with, or submission of information to, the chat feature will be deemed to be your acceptance of this Privacy Policy.
MINORS
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please see “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance, & “GDPR Compliance” - https://tryLavora.com/pages/gdpr-compliance, & contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may share your Personal Information with payment processors, fulfillment providers, technology & software providers, & other similar vendors, partners, and service providers.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We may collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We may use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
We may share Personal Information with similar technology & software providers, advertising services, & other similar vendors, partners, and service providers.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling Personal Information
Our Site may sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
categories of information sold; Personal Information & other similar information.
information about your use of the Site, your purchases, and the email address associated with your purchase
instructions on how to opt-out of sale; See “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance, & “GDPR Compliance” - https://tryLavora.com/pages/gdpr-compliance, & contact us at the address above to request deletion.
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, See “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance, & “GDPR Compliance” - https://tryLavora.com/pages/gdpr-compliance, & contact us at the address above to request deletion.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please use “GDPR Compliance” - https://tryLavora.com/pages/gdpr-compliance & contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please see “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance & contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please see “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance & contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
Name
Function
Duration
_ab
Used in connection with access to admin.
2y
_secure_session_id
Used in connection with navigation through a storefront.
24h
_shopify_country
Used in connection with checkout.
session
_shopify_m
Used for managing customer privacy settings.
1y
_shopify_tm
Used for managing customer privacy settings.
30min
_shopify_tw
Used for managing customer privacy settings.
2w
_storefront_u
Used to facilitate updating customer account information.
1min
_tracking_consent
Tracking preferences.
1y
c
Used in connection with checkout.
1y
cart
Used in connection with shopping cart.
2w
cart_currency
Used in connection with shopping cart.
2w
cart_sig
Used in connection with checkout.
2w
cart_ts
Used in connection with checkout.
2w
cart_ver
Used in connection with shopping cart.
2w
checkout
Used in connection with checkout.
4w
checkout_token
Used in connection with checkout.
1y
dynamic_checkout_shown_on_cart
Used in connection with checkout.
30min
hide_shopify_pay_for_checkout
Used in connection with checkout.
session
keep_alive
Used in connection with buyer localization.
2w
master_device_id
Used in connection with merchant login.
2y
previous_step
Used in connection with checkout.
1y
remember_me
Used in connection with checkout.
1y
secure_customer_sig
Used in connection with customer login.
20y
shopify_pay
Used in connection with checkout.
1y
shopify_pay_redirect
Used in connection with checkout.
30 minutes, 3w or 1y depending on value
storefront_digest
Used in connection with customer login.
2y
tracked_start_checkout
Used in connection with checkout.
1y
checkout_one_experiment
Used in connection with checkout.
session
checkout_session_lookup
Used in connection with checkout.
3w
checkout_session_token_<<token>>
Used in connection with checkout.
3w
identity-state
Used in connection with customer authentication.
24h
identity-state-<<token>>
Used in connection with customer authentication.
24h
identity_customer_account_number
Used in connection with customer authentication.
12w
REPORTING AND ANALYTICS
Name
Function
Duration
_landing_page
Track landing pages.
2w
_orig_referrer
Track landing pages.
2w
_s
Shopify analytics.
30min
_shopify_d
Shopify analytics.
session
_shopify_s
Shopify analytics.
30min
_shopify_sa_p
Shopify analytics relating to marketing & referrals.
30min
_shopify_sa_t
Shopify analytics relating to marketing & referrals.
30min
_shopify_y
Shopify analytics.
1y
_y
Shopify analytics.
1y
_shopify_evids
Shopify analytics.
session
_shopify_ga
Shopify and Google Analytics.
session
customer_auth_provider
Shopify analytics.
session
customer_auth_session_created_at
Shopify analytics.
session
& other similar cookies & tracking technologies.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Additional Important Information
Please see “Do Not Sell My Information / CCPA Compliance” https://tryLavora.com/pages/ccpa-compliance which may include additional information & resources regarding Data Rectification, Data Portability, Access to Personal Data, Do Not Sell my Personal Information, Right to be Forgotten etc.
Please see “GDPR Compliance” https://tryLavora.com/pages/gdpr-compliance which may include additional information & resources regarding Data Rectification, Data Portability, Access to Personal Data, Right to be Forgotten etc.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
Lavora, LLC - 3575 Long Beach Boulevard, Long Beach, CA 90807, United States. team@tryLavora.com
“Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.”
Lavora [Re: Privacy Compliance Officer] 3575 Long Beach Boulevard, Long Beach, CA 90807, United States
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority: VARIES BY JURISDICTION - PLEASE CHECK WITH A TRUSTED THIRD-PARTY SOURCE TO FIND THE CORRECT CONTACT.
IMPORTANT NOTICE: You must carefully read and agree to our terms of service, disclaimer, age policy, refund policy, and privacy policy before making a purchase or using our products or website. By making a purchase or using our products or website, you agree that you have read & agreed to all of the linked policies & related items. See Important Notice.
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Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at team@tryLavora.com or by mail using the details provided below:
Lavora, LLC
3575 Long Beach Blvd, Long Beach CA 90807, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels & other similar technologies, vendors, partners, and service providers.
Disclosure for a business purpose: shared with our processor Shopify & other similar vendors, partners, and service providers.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, how you interact with the Site, & other similar information.
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify & other similar vendors, partners, and service providers.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, & other similar information.
Customer support information
Purpose of collection: to provide customer support, to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you
Disclosure for a business purpose: Vendors, partners, and service providers related to providing customer support.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, & other similar information.
SESSION REPLAY
Our Site may, from time to time, utilize technology often known as “session replay” technology that allows Lavora to understand how users interact with the Site, including replays of their interaction with our Site. By using our Site, you represent you have read this disclaimer and understand that Lavora may use this session replay technology to record how you interact with our Site, which may be used by Lavora for its own internal analytical purposes, and to improve and enhance our Site.
COMMUNICATIONS MAY BE RECORDED, MONITORED, & RETAINED
Your communications with us (for example: chat, phone, or email) may be recorded, monitored, and retained. By using chat, phone, or email to communicate with us you consent to the recording, monitoring, and storing of the conversation.
By using the chat feature, you consent to the recording and use of information about you and the chat session by Lavora or any authorized service provider acting solely on Lavora’s behalf. Lavora may use or disclose this information in accordance with this Privacy Policy. If you do not consent to these terms, please do not use the chat feature and reach out to us via email or by phone. Your continued interaction with, or submission of information to, the chat feature will be deemed to be your acceptance of this Privacy Policy.
MINORS
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please see “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance, & “GDPR Compliance” - https://tryLavora.com/pages/gdpr-compliance, & contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may share your Personal Information with payment processors, fulfillment providers, technology & software providers, & other similar vendors, partners, and service providers.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We may collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We may use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
We may share Personal Information with similar technology & software providers, advertising services, & other similar vendors, partners, and service providers.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling Personal Information
Our Site may sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
categories of information sold; Personal Information & other similar information.
information about your use of the Site, your purchases, and the email address associated with your purchase
instructions on how to opt-out of sale; See “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance, & “GDPR Compliance” - https://tryLavora.com/pages/gdpr-compliance, & contact us at the address above to request deletion.
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, See “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance, & “GDPR Compliance” - https://tryLavora.com/pages/gdpr-compliance, & contact us at the address above to request deletion.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please use “GDPR Compliance” - https://tryLavora.com/pages/gdpr-compliance & contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please see “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance & contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please see “Do Not Sell My Information / CCPA Compliance” - https://tryLavora.com/pages/ccpa-compliance & contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
Name
Function
Duration
_ab
Used in connection with access to admin.
2y
_secure_session_id
Used in connection with navigation through a storefront.
24h
_shopify_country
Used in connection with checkout.
session
_shopify_m
Used for managing customer privacy settings.
1y
_shopify_tm
Used for managing customer privacy settings.
30min
_shopify_tw
Used for managing customer privacy settings.
2w
_storefront_u
Used to facilitate updating customer account information.
1min
_tracking_consent
Tracking preferences.
1y
c
Used in connection with checkout.
1y
cart
Used in connection with shopping cart.
2w
cart_currency
Used in connection with shopping cart.
2w
cart_sig
Used in connection with checkout.
2w
cart_ts
Used in connection with checkout.
2w
cart_ver
Used in connection with shopping cart.
2w
checkout
Used in connection with checkout.
4w
checkout_token
Used in connection with checkout.
1y
dynamic_checkout_shown_on_cart
Used in connection with checkout.
30min
hide_shopify_pay_for_checkout
Used in connection with checkout.
session
keep_alive
Used in connection with buyer localization.
2w
master_device_id
Used in connection with merchant login.
2y
previous_step
Used in connection with checkout.
1y
remember_me
Used in connection with checkout.
1y
secure_customer_sig
Used in connection with customer login.
20y
shopify_pay
Used in connection with checkout.
1y
shopify_pay_redirect
Used in connection with checkout.
30 minutes, 3w or 1y depending on value
storefront_digest
Used in connection with customer login.
2y
tracked_start_checkout
Used in connection with checkout.
1y
checkout_one_experiment
Used in connection with checkout.
session
checkout_session_lookup
Used in connection with checkout.
3w
checkout_session_token_<<token>>
Used in connection with checkout.
3w
identity-state
Used in connection with customer authentication.
24h
identity-state-<<token>>
Used in connection with customer authentication.
24h
identity_customer_account_number
Used in connection with customer authentication.
12w
REPORTING AND ANALYTICS
Name
Function
Duration
_landing_page
Track landing pages.
2w
_orig_referrer
Track landing pages.
2w
_s
Shopify analytics.
30min
_shopify_d
Shopify analytics.
session
_shopify_s
Shopify analytics.
30min
_shopify_sa_p
Shopify analytics relating to marketing & referrals.
30min
_shopify_sa_t
Shopify analytics relating to marketing & referrals.
30min
_shopify_y
Shopify analytics.
1y
_y
Shopify analytics.
1y
_shopify_evids
Shopify analytics.
session
_shopify_ga
Shopify and Google Analytics.
session
customer_auth_provider
Shopify analytics.
session
customer_auth_session_created_at
Shopify analytics.
session
& other similar cookies & tracking technologies.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Additional Important Information
Please see “Do Not Sell My Information / CCPA Compliance” https://tryLavora.com/pages/ccpa-compliance which may include additional information & resources regarding Data Rectification, Data Portability, Access to Personal Data, Do Not Sell my Personal Information, Right to be Forgotten etc.
Please see “GDPR Compliance” https://tryLavora.com/pages/gdpr-compliance which may include additional information & resources regarding Data Rectification, Data Portability, Access to Personal Data, Right to be Forgotten etc.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
Lavora, LLC - 3575 Long Beach Boulevard, Long Beach, CA 90807, United States. team@tryLavora.com
“Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.”
Lavora [Re: Privacy Compliance Officer] 3575 Long Beach Boulevard, Long Beach, CA 90807, United States
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority: VARIES BY JURISDICTION - PLEASE CHECK WITH A TRUSTED THIRD-PARTY SOURCE TO FIND THE CORRECT CONTACT.
IMPORTANT NOTICE: You must carefully read and agree to our terms of service, disclaimer, age policy, refund policy, and privacy policy before making a purchase or using our products or website. By making a purchase or using our products or website, you agree that you have read & agreed to all of the linked policies & related items. See Important Notice.
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